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Effective Date: February 18, 2022
General Policy
Kepler Digital LLC is committed to providing high-quality hosting services. If you are not satisfied with your purchase, our refund policy allows for cancellations and refunds under the following terms.
Money-Back Guarantee
We offer a 30-day money-back guarantee for new hosting account registrations. This guarantee applies solely to the hosting fees and excludes additional services as outlined below.
Nonrefundable Fees
The following fees are nonrefundable:
Domain name registrations, renewals, and transfers.
SSL certificates and security services.
Domain privacy protection services.
Setup fees or one-time services.
Refund Eligibility
Within 3 Days of Registration: Subscribers who cancel within the first 3 calendar days will receive a full refund, excluding nonrefundable fees.
After 3 Days and Before 30 Days: Subscribers who cancel after 3 days but before 30 days will receive a partial refund, excluding nonrefundable fees, with prorated deductions.
After 30 Days: No refunds are available after the 30-day period. However, subscribers may cancel their account and receive prorated credits towards future services (excluding nonrefundable fees).
Cancellation Process
All cancellation requests must be submitted to info@keplerdigital.us with verification of account ownership. The request must include confirmation that all files, emails, and databases have been backed up, as we will not maintain data post-cancellation.
Automatic Renewal and Termination
Accounts and domain services will automatically renew 15 days before the expiration date unless the subscriber opts out 16 business days before the renewal date. Failure to cancel automatic renewal may result in continued charges, for which refunds will not be issued.
Chargebacks and Disputes
Subscribers initiating a chargeback without following our cancellation procedures will be subject to a service fee. In addition, all services may be suspended pending resolution of the dispute.
FAQs
Q1: What is the refund policy for new hosting accounts?
A1: We offer a 30-day money-back guarantee for new hosting account registrations, excluding nonrefundable fees.
Q2: What fees are considered nonrefundable?
A2: Nonrefundable fees include charges for domain name registrations, SSL certificates, security services, and any setup fees.
Q3: How can I request a refund?
A3: To request a refund, please submit your cancellation request to info@keplerdigital.us within the applicable refund period.
Q4: What happens if I miss the refund window?
A4: Refunds are not available after the 30-day period. However, you may still cancel your account and receive prorated credits towards future services.
Q5: How does automatic renewal work?
A5: Accounts will automatically renew 15 days before the expiration date unless you opt out 16 business days prior to the renewal.